Careers At Chick-fil-A Glastonbury
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Chick-fil-A Shift Leader

Department: Leadership
Location: Glastonbury, CT

Shift Leader
Chick-fil-A Glastonbury, CT

Join our growing team! As a restaurant leader at Chick-fil-A Glastonbury, you will work in a fast-paced organization as part of our leadership team. We are seeking a developed leader to support the business by communicating, tracking, training and coaching all team members during the evening shift on achieving service and revenue goals as a team. You will oversee team members in the development of the business and in the continual pursuit of Operational Excellence while creating a positive work culture. You will be in constant contact with the leadership team and Owner/Operator as to what is happening in their scope of responsibility.

Position Type: Full-time, 40hrs. a week, varying shifts. Requires Open Availability.

Pay Type: $12-$16/hr, depending on experience, and position

Our Benefits:
401k matching
Access to scholarships at $2,500 per year
Sundays off
Participation in Leadership Development Classes
Free food
Positive Work Environment
Limited Holiday Hours

Required Qualifications:
Experience as a leader in the customer service and/or production environment
Proven ability to lead in quick paced environments as part of a team
Basic computer competency

Duties and Responsibilities:
Tracks employee performance and takes care of policy/procedure violations, reporting information back to the
  executive team as necessary
Ensures all opening or closing tasks are completed according to the daily schedule
Able to correctly interpret the intentions of the weekly schedule and place team members in the place most
  suited to their skills
Works with executive team to ensure appropriate daily and restaurant staffing levels
Must be an excellent coach, communicator and team builder
Achieves strategic, annual business results through focus and action on tactical monthly and quarterly objectives
and tasks
Maintains a positive working relationship and treats all employees with respect while providing them with
  direction and feedback.
Serves as subject matter expert to leadership for ongoing hospitality and service support.
Assists with inventory management
Assists with facilities management
Complete understanding of each key position in both the front and back of the store
Must be able to meet the physical demands of the position which includes, but is not limited to standing for up
  to 10 hours and lifting up to 40lbs.
Demonstrate knowledge of the brand and menu items
Follow sanitation and safety procedures
Maintain regular and consistent attendance and punctuality
Greet guests to make them feel comfortable and welcome
Follow Chick-fil-A's operational policies and procedures
All other duties as assigned

Required Skills:
Positive attitude
Self-leader committed to personal growth
Able to multitask
Ability to work at a quick, yet efficient and thorough pace
Team-oriented, adaptable, dependable, and strong work ethic
Willingness to step outside of job role to assist in other roles
Effective communicator
Customer service-oriented
Ability to communicate effectively with guests and team members
Honors and encourages others to follow the visions and values of the restaurant

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